|"I manage a multiple provider dental office (one of seven within a corporation) and have been at the same location for 15 years. I have used P&D for a good number of those years. I tried several Collection Agencies prior to meeting Rochelle Jacques ~ my most amazing rep!! None of them can hold a candle to the service I have received from P&D.
I can call Rochelle, or anyone at P&D, and be sure my questions will be answered in an amazingly timely manner. They have gone so far as to even change a portion of their accounting procedure to accommodate us and how we process credits and debits.
The recovery of funds has been tremendous. I have been in the dental field since 1977 and I can honestly say Physician and Dentists Credit Bureau out-performs any collection agency I have dealt with.
I have never had a negative report from a patient contacted by P&D. That is important to me. Thank you Rochelle and all of you at Physicians and Dentists, I'm sure you don't hear that enough."
- Erin Ryan
Smokey Point Family Dentistry
"I got to know Jeannie and the folks at Physician's and Dentists Credit Bureau back in 1989 when I was an associate. I was impressed with their personal service and they were extremely helpful in making lemonade out of lemons with outdated accounts receivable in the practice I purchased a few years later. That personal service continues today. It is always difficult to make the decision to send a long time patient to collections. P&D understands this and will guide you through the process making it painless and effective. I wouldn't consider using anyone else."
- Dr. Rod Wentworth
"I have been a client of Physicians and Dentists Credit Bureau since 1992. Their services are comprehensive and their performance is excellent. Their pre-collection program is so effective that I rarely have patients in a collection status. My receivables are consistently below 1 month of gross revenues. Most of all, their rates are very competitive and their customer service is impeccable. Their communication with my staff is always professional and complete. I would recommend their service well above the others that claim they have experience in the health care market."
- Chris Pickel, DDS
"Jeannie and everyone from Physicians and Dentists Credit Bureau have been a part of my practice longer than I can remember. They work so well with my front office staff that the collection process, when we need it, is seamless. Their online presence makes it easy to access their system, and Jeannie is always available by cell. Their pre-collect system is very effective, so much so that our use of their collection services doesn't seem to happen very often. When it does, their process is very effective and our percentage of recovery has been high. They are courteous and effective and considerate of our needs. I would not hesitate to recommend them to anyone. They are effective, efficient and do a great job with a difficult task."
- Barry Feder, DDS
"Our practice has worked exclusively with Physicians & Dentists Credit Bureau for nearly two decades, and we have no intention of going elsewhere. Their representatives have always been thorough, courteous, and proactive; successfully retrieving funds that we had given up all hope of collecting upon. They are always available to answer our questions, and our administrative staff appreciates the personalized care they give while transitioning difficult accounts. P&D is a huge asset to us and would be for any professional practice."
-Jack E. Neal, DDS, MS
"Collections is not always a pleasant subject, but when patients stop responding or working with me there really is no choice, so I use Physicians and Dentists Credit Bureau. They have the lowest rates and have been very successful at recovery. Also, they have an online web-based option which saves me so much time. It's literally a two step process: I just log in and fill out an online form. It takes no time at all. Plus, I can review all my accounts and their status in real time. I'm pleased also to have the support from our local rep; I can call her and she's there right away if I need her."
& Dr. Irving Cohen
"I have worked the Physicians & Dentist Credit Bureau for the last twelve years. I have always found them to be very professional and courteous to their clients as well as the patients they are collecting a debt from. I see the results each month in the payment invoices we receive. I would recommend P&D to anyone looking for help collecting debts."
Cascade Eye & Skin Centers
"Washington Medical Billing, LLC has been using P&D services for its clients since 1999. P&D and the results that they provide to WMB and our clients is exceptional. WMB uses P&D and their services exclusively. We are contacted by other collection agencies on a regular basis and are asked to use their services on a trial basis but decline as we have found there is no comparison."
-Rhonda Otte, Owner
Washington Medical Billing, LLC
"The Overlake Surgery Center has used Physicians & Dentists Credit Bureau for over a decade. The service P&D provides is second to none. Their staff has always been receptive to our questions and concerns as well as productive in their collections for us. One of the things we love about P&D is their website. It's informative, user friendly and it's great to be able to communicate via secure e-mail. We also use the Client File Upload so we can provide electronic copies of documents so both our facility and P&D can be green companies to minimize our footprint on the environment. I highly recommend P&D!"
-Tami Lucarelli, CPC/Department Lead
Overlake Surgery Center
"After having years of little success with another collection agency we decided to employ Physicians & Dentists. The results were immediate and payments began coming in after the first month. To date, there have been no complaints from any of the patients who have been contacted by any P&D agents. The response is almost always immediate whenever I call/email with a question about an account. Physicians & Dentists is a group of consummate professionals and we're very satisfied in our relationship with them."
- Nicole Kimmel,
Interfaith Community Health Center
Providing Medical, Dental, Behavioral Health, and Pharmacy Services
Bellingham, Ferndale, and Point Roberts
"I have had the pleasure of working with Physicians and Dentists Credit Bureau and Rochelle Jacques for over 5 years. I have worked closely with all of their departments and I have nothing but praise for the entire organization. P&D offers personalized service and exceptional customer service by knowledgeable and professional representatives (and they get results!). I would highly recommend P&D to any health care practice or facility who is interested in collecting money owed to them."
- Shawna Lumpkin,
"We have been very pleased with our relationship with Physicians & Dentists Credit Bureau. Their staff is knowledgeable and courteous; not just to me but to our clients as well. Working closely with Physicians & Dentists these past years has allowed us to streamline our collection process and give our patients their best options for payment before using an outside service. My motto has always been "Compassionate care doesn't end until the patient's account balance is zero."
- Donna Dugan, Bellingham Ear, Nose & Throat